Patrick Furlong
9 Pearl Drive, Dartmouth NS, B2V 2T7
902.462.7672 (home)
pfurlong@darkknight.ca
Profile:
Accomplished system administrator, service designer, network manager, tool builder, and customer care provider. A strong background working in the telecommunications, cable, and Internet Service Provider industry. Years of experience with Cisco router configuration, Unix administration, tools development, web development, and network management.
Work Experience:
Eastlink
Software Tools Developer
June 2002 to Present
- Developed software tools for Eastlink's High Speed Internet service
- Designed and developed a suite of bandwidth monitoring, management, and reporting tools
- Created new utilities for customer email account self-management
- Built tools to manage Realtime Blackhole List DNS entries
Core Networks
Manager of Customer Care
October 2001 to March 2002
- Responsible for ensuring customer satisfaction with proprietary software
- Managed team of Customer Service Representatives and Technical Analysts
- Served in escalation path for product defects and customer issues
- Provided pre-sales support through on-line product demonstration system
- Performed trend analysis and reporting on customer incidents
Senior Technical Analyst
September 2000 to October 2001
- Performed product installation, configuration, and upgrades on customer systems
- Provided problem resolution and developed custom tools to meet customer requirements
- Provided pre-sales support through meetings with clients, trade shows, and proposal preparation
- Managed internal RF and server development labs
- Designed and implemented technology component of trade show booth
- Responsible for customer software version control
- Participated in group to develop and implement network security controls
Aliant/MTT
Managed Systems Administrator/Internetworking Designer
January 1997 to September 2000
- Responsible for the design, implementation, and operations of Internet services for business customers
- Provided dedicated access over ADSL, ATM, DNA, Ethernet, ISDN, and Frame Relay facilities using Cisco routers
- Managed hosted services (email, web, Usenet, FTP, DNS)
- Responsible for the operations of a group of Sun servers
- Responsible for the operations of corporate firewall systems
- Maintained and assigned IP address space (two /16 networks)
- Provided consulting services to both internal and external customers
- Responsible for domain name registrations
- Trained and supervised an employee in the implementation and support of hosted services
- Projects included corporate web site development, MTT Sympatico repatriation, Emerged (business dial) service development, email platform migration, new web hosting service development, e-education service development, and DSL LAN Extension service development
Cycor Communications/HookUp Communications
Systems Administrator
October 1995 to January 1997
- Responsible for the operations of two DEC Alphaservers and one SunOS/Solaris server
- Managed hosted services (email, web, Usenet, FTP, DNS, mailing lists)
- Responsible for domain name registrations
- Provided consulting services, including the setup and transfer of MTT Sympatico services between providers
- Projects included overhaul of corporate billing processes and software, MTT Sympatico implementation, web server platform migration
Skills Matrix:
| Skill |
Number of Years |
Last Year Used |
| Cisco Router Programming |
5 |
2002 |
| Linux Administration |
8 |
2002 |
| Sun Solaris Administration |
6 |
2002 |
| Digital Unix - OSF/1 Administration |
4 |
1999 |
| Apache Web Server Administration |
7 |
2002 |
| SMTP/POP3 Administration |
5 |
2000 |
| DNS Administration |
7 |
2002 |
| Digital SEAL Firewall |
2 |
1999 |
| Perl Programming |
7 |
2002 |
| MySQL Programming/Maintenance |
4 |
2002 |
Web Development:
- The Dark Knight - Producer of site, including all CGI applications. The real-time chat system has been licensed to other sites. This website has received over thirty million page views.
- Job search engine and CareerPager profiles (http://www.brainstalent.com) - Developed CGI and database, allowing job seeker to search the jobs available. Also developed tool allowing job seekers to receive notifications when jobs matching their profile are posted.
- Developed various tools including email account management, dialup account management and billing, and bandwidth monitoring, reporting, and management.
Education:
Completed BSCI (Building Scalable Cisco Internetworks), February 2003.
Completed ACRC (Advanced Cisco Router Configuration), April 1998.
Completed ICRC (Introduction to Cisco Router Configuration), July 1997.
Bachelor of Science with Honours in Mathematics/Computer Science, May 1995.
St. Francis Xavier University
Thesis: Genetic Algorithms: The Evolution of Optimization
Bachelor of Science with Advanced Major in Biology, May 1994.
St. Francis Xavier University
References:
References are available upon request.
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